Illinois Commerce Commission Privacy Statement Notice


Pursuant to the fundamental philosophy of the American constitutional form of government, it is declared to be the public policy of the State of Illinois that all persons are entitled to full and complete information regarding the affairs of government and the official acts and policies of those who represent them as public officials and public employees. The access to this information is not intended to be used to violate individual privacy, nor to further a commercial enterprise, nor to disrupt the duly-undertaken work of any public body independent of the fulfillment of any of rights of the people to access to information.



Information collected and received through the Illinois Commerce Commission web site may become public record and therefore subject to disclosure under the Illinois Freedom of Information Act. It is therefore the policy of the State of Illinois that no personal information you provide to us, including, but not limited to, your name, address, telephone number, drivers license number,
Social Security Number and email address will be sold or rented to any entity or individual or disclose to unauthorized entity or individual. The release of personal information by the Departments under the control of the Governor shall be limited, according to
Illinois law, to the State of Illinois government agencies and/or to authorized Department contractors or grantees.


This Privacy Statement applies to the use of the Illinois Commerce Commission public web site, and our on-line docketing system, eDocket. It does not apply to information collected by the Illinois Commerce Commission in the course of exercising its legislative mandate through the filing of applications, forms and/or petitions, correspondence and e-mail directed to the Illinois Commerce Commission or any information subject to disclosure under the Freedom of Information Act.

The information we receive from your visit to our web site(s) depends on the category of services you use and the information you reveal during your visit. Visit categories include general browsing, searching, on-line complaint and survey forms and use of the eDocket system. No personal information is collected, stored or distributed as a result of your visit to our public web site or public non-authenticated use of our on-line eDocket system.



"Personal information" is information about an individual that is readily identifiable to that specific individual. Personal information includes personal identifiers such as an individual's name, address, phone number, driver's license number and social security number. A domain name or Internet Protocol address is not considered personal information. We collect no personal information about you unless you voluntarily participate in an activity that asks for information (e.g., sending an e-mail or participating in a survey). If you choose not to participate in these activities, your choice will in no way affect your ability to use any other feature of State of Illinois web sites. If personal information is requested on the web site or volunteered by the user, State law and the federal Privacy Act of 1974 may protect it. However, this information is a public record once you provide it, and may be subject to public inspection and copying if not protected by federal or state law.



The State of Illinois is committed to complying fully with the Children's Online Privacy Protection Act. Accordingly, if you are under the age of 13, you are not authorized to provide us with personally identifying information, and we will not use any such information in our database or other data collection activities. We appreciate your cooperation with this federally mandated requirement. Users are cautioned that the collection of personal information volunteered by children on-line or by e-mail will be treated the same as information given by an adult and may be subject to public access.



The Illinois Commerce Commission analyzes our web site logs to continually improve the value of the materials available on our site. Our web site logs are not personally identifiable.



As you browse through the Illinois Commerce Commission Web site as an anonymous users and look at, print, and download information, no personally identifying information will be revealed or recorded about you. Our web server logs collect and store only the following general information about your visit:

  • The domain and name of the service provider from which you accessed our Web site. The domain indicates what type of service provider you are connecting from, e.g., a commercial carrier, governmental entity, or university. The name of the service provider tells us which provider you are using without disclosing any of your personal information.
  • The date, time of the visit and the pages viewed identified only by the Internet address of your service provider, the Internet address of the Web site from which you linked directly to us and the type of browser used. No name, address, e-mail address or any personal information of any sort is collected.
  • The type of web browser used (Internet Explorer, Netscape, etc.). Web pages do not always display the same on every type or version of web browser and thus must be coded for appropriate access.

This information is used to prepare summary statistics on most frequently visited and least frequently visited pages to help us decide which content is the most useful to our visitors. This information is used solely to help us improve our online services by determining how often our Web site is visited and which areas of the site are visited most to gauge overall interest. All information is used exclusively by our office; none of the information we collect is disclosed to third parties except as may be required to fulfill a request made pursuant to the Freedom of Information Act.



If during your visit to the ICC's websites you participate in a survey or send an e-mail, the following additional information will be collected:

1.      1.      E-mail Correspondence : The e-mail address and contents of the e-mail. We may use your e-mail to respond appropriately. This may be to respond to you, to address issues you identify, to further improve our web site, or to forward the e-mail to another agency for appropriate action.

2.      2.      Survey Responses : Currently survey responses are completely anonymous. No specific information is collected other than a Yes or No reply and any information you volunteer in the comments area.   However, any information you volunteered in response to a survey is used for the purpose designated. The information collected is not limited to text characters and may include audio, video, and graphic information formats that you have provided.


3.      3.      On-Line Complaints : The On-Line Complaint Form is provided as a convenience for consumers wishing to contact a consumer counselor about an issue with a regulated utility during non working hours and is considered by the Illinois Commerce Commission to be a voluntary submission of information. Information collected on this form is necessary for our use in resolving your complaint or inquiry and to contact you for follow-up.


Anonymous Searching

You must have per-session cookies enabled to utilize the search capabilities of our web site. Our web server software issues a temporary session cookie that is deleted when you close your browser. This cookie is necessary to keep track of your search criteria and which page of the search results you are viewing to enable navigation through the search results. No personal information of any sort is stored in the cookie and nothing is maintained on our web site about the cookie after you close the browser session.


See your browser documentation for directions on how to enable and disable cookies. Per-session cookies are used to store state information only within a session. These cookies are cached only while a user is visiting the Web server issuing the per-session cookies and are deleted from the cache when the user closes the session. No personal information is stored or collected by our web site through the use of per-session cookies. Per-session cookies are used by Active Server Pages (ASP) running on Microsoft Internet Information Server. These cookies store session information as the user navigates to multiple ASP pages in a site.


Authenticated Applications

Authenticated Applications at the ICC do not allow anonymous users to enter information.  Authenticated applications require an ICC provided user-id and password to enter information.   Authenticated applications enable the Illinois Commerce Commission to collect electronic information in the course of exercising its legislative mandate through the filing of applications, forms and/or petitions, correspondence and e-mail directed to the Illinois Commerce Commission or any information subject to disclosure under the Freedom of Information Act.


Authenticated Application : eDocket

General use of the eDocket system for inquiry and reporting of cases before the Illinois Commerce Commission is considered anonymous public access. A session cookie is issued by the eDocket application for state management and for page to page navigation. Anonymous information is collected by our web server logs about pages visited and documents viewed and is used to determine performance and service levels. The eDocket System permits authenticated access for filing documents in formal cases before the Illinois Commerce Commission. Anyone wishing to apply for an account for the purpose of filing documents in cases before the Commission may do so and must supply a login id and password in order to avail themselves of those services. This is considered non-public use of the site. Although the eDocket System uses cookies, they are non-persistent and are deleted when the browser is closed. No personal information is collected by the web site or stored in the cookie.


No personally identifying information is collected unless you are specifically prompted for such information.  Information submitted via survey forms or on-line complaints cannot later be viewed or altered; however, Information collected when authenticated to our system through an ICC provided user-id and password can be reviewed and corrected by logging back in and changing the information.



When you enter personally identifying information it is collected through a secure encrypted tunnel (SSL.)  Storage of this information is secured in system with a user-ids and password.


The Department of Information Technology Services, as developer and manager of this web site, has taken several steps to safeguard the integrity of its communications and computing infrastructure, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation and day-to-day practices of the entire Illinois Commerce Commission operating environment as part of its continuing commitment to risk management.



The Illinois Commerce Commission has links to other websites. These include links to web sites operated by other government agencies, nonprofit organizations and private businesses. When you link to another site, another browser window will be launched and you are no longer on a site covered by this Privacy Notice. When you link to another web site, you are subject to the privacy policy of that new site. Please see the information below for a complete list of those URLs that are covered by this privacy policy.



Access to the Illinois Commerce Commission web site is provided subject to the following terms and conditions. Please read these terms carefully as use of these sites constitutes acceptance of all of the following terms and conditions:



Neither the ICC nor any of its employees shall be held liable for any improper or incorrect use of the information described and/or contained herein and assumes no responsibility for anyone's use of the information. In no event shall the ICC web site or its employees be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement or substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this system, even if advised of the possibility of such damage. This disclaimer of liability applies to any damages or injury, including but not limited to those caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus,
communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence or under any other cause of action.



Although the data found using the ICC access systems have been produced and processed from sources believed to be reliable, no warranty, expressed or implied, is made regarding accuracy, adequacy, completeness, legality, reliability or usefulness of any information. This disclaimer applies to both isolated and aggregate uses of the information. The ICC provides this information on an "as is" basis. All warranties of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, freedom from contamination by computer viruses and non-infringement of proprietary rights are disclaimed. Changes may be periodically made to the information herein; these changes may or may not be incorporated in any new version of the publication. If you have obtained information from any of the ICC's web pages from a source other than the ICC pages, be aware that electronic data can be altered subsequent to original distribution. Data can also quickly become out of date. It is recommended that careful attention be paid to the contents of any data associated with a file, and that the originator of the data or information be contacted with any questions regarding appropriate use. If you find any errors or omissions, we encourage you to report them to the Office of Public Affairs via e-mail.



The Illinois Commerce Commission is a distributor of content sometimes supplied by third parties and users. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, users, or others, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect those of the ICC and shall not be used for advertising or product endorsement purposes. Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not constitute or imply its endorsement, recommendation, or favoring by the ICC.



The Illinois Commerce Commission web site contains links to other related World Wide Web Internet sites and resources. The ICC is not responsible for the contents of any off-site pages referenced. The user specifically acknowledges that the ICC is not liable for the defamatory, offensive, or illegal conduct of other users, links, or third parties and that the risk of injury from the foregoing rests entirely with the user. Links from the ICC's web pages on the World Wide Web to other sites do not constitute an endorsement from the ICC. These links are provided as an information service only. It is the responsibility of the web surfer to evaluate the content and usefulness of information obtained from other sites. Since the Illinois Commerce Commission web site is not responsible for the availability of these outside resources or their contents, you should direct any concerns regarding any external link to its site administrator or webmaster.



Due to the dynamic nature of the Internet, resources that are free and publicly available one day may require a fee or restricted access the next, and the location of items may change as menus, home pages, and files are reorganized. The user expressly agrees that use of the ICC's web site is at the user's sole risk. The ICC does not warrant that the service will be uninterrupted or error free. The documents and related graphics published on this server could contain technical inaccuracies or typographical errors. Changes are periodically added to the information herein. The State and/or its respective agencies and programs may make improvements and/or changes in the information and/or programs described herein at any time.



Construction of the disclaimers above and resolution of disputes thereof are governed by the laws of the State of Illinois. The laws of the State of Illinois, U.S.A., shall apply to all uses of this data and this system. By use of this system and any data contained therein, the user agrees that use shall conform to all applicable laws and regulations and user shall not violate the
rights of any third parties.


This information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via Illinois Commerce Commission supported web sites


This privacy notice applies to the following Illinois Commerce Commission site URLs: