Case Number: 12-0604

Consolidations

  • October 21, 2013

    I, Brian Kobold, received a bill from Utilities Inc. / Lake Wildwood Utilities Company dated 9/4/13. This bill was in the amount of $14.29 for a water availability charge now billed monthly per ICC consolidated docket 12-0604.Previous bi-annual bills were paid at $44.82, for a yearly water availability charge of $89.64.This bill dated 9/4/13 makes no mention of the increase from a $89.64 yearly cost for water availability to the current cost of $171.48. Over a 90% INCREASE. How can you possibly allow this to happen? WHAT company is allowed a 90+% INCREASE??? Yearly cost in 1995 - $72.00. That's 33% over 17 years. Shame on you!!!
  • March 28, 2013

    We have lived at Lake Wildwood for 36 years and we have seen this water company continue to increase rates to the users of water and raise rates to just plain lot owners. I feel this company is unable to provide adequate service to the owners with all the increases they have had over the years. We, the members, have seen attempts to purchase this utility a number of times without much success. We personally have seen bills of $25.85 for the months we don't live there and then when we are there our past bills have been May=$30.54, June=$59.22, July=$54.00, August=459.74, Sept=$57.65, Oct=$45.66, Nov=$43.57, Dec=$18.82, J-April=$25.85 each month. We leave the end of October and return the end of April. No upgrades to pipes, pressure problems, Fire hydrants are all not in working conditions. Many of Lake Wildwood owners are on fixed incomes. Normally the amounts paid would include sewer charges. All Lake Wildwood lots are septic fields.
    August Querciagrossa
  • March 22, 2013

    Water quality is Poor/Foggy. I believe water quality is due to an old/outdated and probably unsafe water line system. That leaves me no choice but to buy bottled water for safe consumption. Repairs throughout Lake Wildwood leave the roads damaged and at times dangerous to travel on. Being a homeowner for about 12 years now - Have only once noticed meter being read. Usage is estimated and Not Actual! Charging for water on an unimproved lot where I cannot even find the Bebox for service is stealing and taking advantage of those who do not have any plans of water usage from these unimproved lots. A 54% increase for the quality and service we receive is/should be criminal.
    Fred Bahn
  • March 22, 2013

    We cannot afford another rate increase.
    There have not been any upgrades to any water lines.
    Water quality has not improved and is not very good.
    The meters are not read monthly.
    Lack of these services do not justify a needed increase.
    54% increase is excessive. This increase will also apply to empty lots where there is no water usage.
    Presently, I own a home and 3 vacant lots that will be subjected to this increase.
    Please do not allow such an excessive increase in these very difficult economic times.

    Paris Casey
  • March 22, 2013

    I cannot afford another rate increase.
    There have not been any upgrades to any water lines.
    Water quality has not improved and is not very good.
    54% INCREASE is excessive. This increase will also apply to empty lots where there is no water usage.
    Please do not allow such an excessive increase in these very difficult economic times.

    Thank You

    Michael Casey
  • March 19, 2013

    Should the proposed rate increase take effect, the financial strain imposed will hinder our ability to perform needed maintenance on the house, and possibly force us to sell it. Our home is one of the original homes built in the late '60s, and needs considerable maintenance, since we live in Indiana and don't get there very often. We would hate to lose this vacation home that we hope to keep in the family for the third generation.
    Jim Burns
  • March 19, 2013

    Meters are not read- usage estimated
    Billing inconsistent
    water quality is not that good

    Anthony & Pamela D'Angelo
  • March 19, 2013

    Our primary residence is in Indiana, and we are at Lake Wildwood infrequently. The amount we already pay per month, $25.82, is already enough for us, expecially since we don't use the home that much. An increase of 54% of the current rate would be financially difficult for us, and may even be the "breaking point" in our decision to sell the property.
    Nancy Burns
  • March 19, 2013

    Water quality at Lake Wildwood has been steadily going downhill for the last 5 years or so. I put in a new water softener thinking that was the problem but I have had my water tested and that isn't the problem. Water is filmy almost like an oil spill. When you fill the bathtub it looks terrible and sometimes has an oder to it. I don't water outside or wash my siding because my bill would be too high. Also a few time we haven't had water and we call the utility company they don't answer or call back. One time they told everyone who called they were not our water company! I feel for the quality of water we are already overcharged. I am a jogger and when they work on water lines they leave an awful mess that is dangerous. Thanks for listening Brenda S Johnson
    Brenda S Johnson
  • March 12, 2013

    1)Rate increase is too high.
    2)No upgrades to the pipes.
    3)Pressure problems.
    4)Poor water quality.
    5)Poor response time.
    6)Repairs to lines leave roads unrepaired.
    7)Poor customer service.
    8)Usage is estimated, meters not read.
    9)Billing is inconsistent.

    Thomas Smith
  • March 12, 2013

    1)Rate increase is too high.
    2)No upgrades to the pipes.
    3)Pressure problems.
    4)Poor water quality.
    5)Poor response time.
    6)Repairs to lines leave roads unrepaired.
    7)Poor customer service.
    8)Usage is estimated, meters not read.
    9)Billing is inconsistent.

    Denise Smith
  • March 12, 2013

    1. Pressure varies from good to very poor.
    2. Water quality and hardness is very poor
    3. The increase that they are asking for seems totally extreme. I can see increases but this is boarder line ridicules.
    4. I have lived here for over 15yrs and have seem no improvment or difference in quality.
    5. There are allot of people living here that are on a fixed income, I being one of them. Like I stated I do not mind a resonable increase but over 50% is boarder line theft!

    Thank You for taking the time to listen.

    John J Mazour
  • March 12, 2013

    The proposed 54% water rate increase by the Lake Wildwood Utility (aka "Utility Inc"), is extremely excessive for this small community. For the many residents who are retired, and for those of us who soon will be, this increase will cause more financial hardship, and is causing me to have second thoughts of remaining in Lake Wildwood when I do retire within the next 2 years. I would also mention that the quality of the water is poor so that I've had to install a water softener and also use filters for consumable water. Having to pay a base water bill for an empty lot that does not even tap into their water lines is bad enough, but this increase they seek is excessive and unjustifiable.
    Connie Neyrinck
  • March 12, 2013

    I am very concerned with Lake Wildwood Utilities Corporation's proposed 54% percent rate increase. I am still struggling with being able to pay my water bills from their last substantial increase. I also have to pay a yearly charge for water availability on a lot I that will never have water service. The poor quality of water and inconsistent water pressure do not warrant a 54% percent increase.
    Francis Lucente
  • March 12, 2013

    I am in favor of rate increase ONLY for the Lake Wildwood Association, Utilities Inc.’s only bulk / commercial account and NOT the lot owners or the homeowners. Since the Lake Wildwood Association operates a campground of over 1000 visitors, it would seem that the Lake Wildwood Association itself should bear the brunt of the next rate increase. The ONLY time I have experienced low pressure and system outages are during peak holiday weekends when the campground is packed to the gills and the Association is trying to top off the pool.
    Marcie Andrews
  • March 7, 2013

    I think it is criminal that Wildwood Water is asking for another rate increase. Two years ago our rates doubled to $50 a month for water only. Now Wildwood is asking to raise the rate again. Meanwhile we are on a fixed income (social security), which does not allow us to keep up financially with the increases. Wildwood is taking advantage of our small community. I am strongly opposed to any further increase for Wildwood.
  • March 6, 2013

    I am appaled at the proposed increase for Lake Wildwood residents. We just had an increase a little over a year ago which greatly affected my water bill and that increase in my opinion was way over the top. Now another increase? My retired husband and I are living on a fixed income and struggling to make ends meet as it is. With our bills currently about $65 a month (sometimes higher) for just the 2 of us I think is already way too high. Billing is also very inconsistent and many times just estimated. Our monthly bills used to be $30-$35 a month which I felt was within the norm in our area.

    I am asking that the proposed increase be reconsidered. The utility company has very poor customer service and very hard to reach by phone. And The proposed increase for lot owners is incredibly high when they arent even using any water! No water is being used by them until they build on the site and many lot owners never intend to build...this is a recreational lake community used by many just for weekend boating, swimming, fishing, etc. Now to raise it another 122%? Where did they come up with these outrageous figures? Economically this is just not right...you will drive many members to sell their properties. This will certainly hurt our community in the long run. I dont know of any towns in this area with rates so high. The closest neighboring town has a fixed rate at around $30 a month.

    Joanne Slepicka
  • February 28, 2013

    February 20, 2013

    To Whom It May Concern:

    I am very upset that it is up to us to once again fight for FAIR water rates in such a short time-UNACCEPTABLE!!!!

    Just two years ago our rates doubled and already you are asking for another major increase. I currently pay approximately $50.00/mth as it is and a neighboring town, Varna pays $34.50/mth for BOTH water and garbage.

    This is not FAIR, we should not be expected to pay for your mismanagement. An increase of this magnitude is MISMANAGEMENT not inflation and at this rate you are affecting the livelihood of families. Really, I don’t even know what else to say but this is unacceptable and UNFAIR to the Lake Wildwood community.

    I understand that utility rates go up and I can accept reasonable percentage rate increases. However, the significance of this type of rate increase is criminal and needs to be investigated. Look within your company and get it figured out. My husband and I love our home and our community. It is unfortunate that companies like yours attempt to prey on the livelihood of families that live in small communities. Your motivation is greed and your moral compass is something you should think about the next time you look in the mirror!

    Truly,

    Joan Hamilton
    Matt Hamilton

    Joan Hamilton
  • February 28, 2013

    We built a home seven years ago and are generally pleased with the water volume and service. However, the shower heads get clogged, and a black material shows up in toilet bowls.

    We try to limit water usage, but the drought situation has made it necessary to put water on valuable trees and perennial plants or lose them.

    I feel an additional rise in rates when we are barely used to the latest cost is unreasonable.

    Phyllis N. Dunagan
  • February 19, 2013

    I have lived in Lake Wildwood for 7 years and this the second substatial rate increase Lake Wildwood Utilities Inc. has requested since I have lived here. I believe that the statements that the corporation are fraudulent. We have not had an improvement to our system in the years I have been in residence. We have no water tower. The closer you are located to the pump station, the more lime you can expect in your water, thus causing plumbing and water quality problems. Water lines are not of sufficient inside dimension to insure universal water pressure in all areas.
    As a disabled widow on a fixed income, I have taken the following steps to reduce my water usage:
    1. No longer seperating laundry as to lights and darks when washing clothes.
    2. Flushing my toilet less often to avoid refilling the tank frequently.
    3. Limiting the length of time I shower. I do not take baths and I have taken to showering every other day.
    4. I have stopped watering my lawn.
    5. Power washing the exterior of my light colored home is out of the question.

    JacLynn Zohfeld
  • February 14, 2013

    The water supplied is heavy in sediment and has not gotten any better over time. The company does minimal work on the system (and does not appear to be planning on improving their supply or system.
    John Kevin Kaveney
  • February 14, 2013

    I have not seen any upgrades to my service. My pipes and values in my home need replacement to prevent leaks and the company is not doing that yet a rate increase. Water repair lines leave roads unrepaired. what are they doing with the money now? I think there wages of staff and pensions are crazy high and need to be aligned with the public sector. The increase in rates will put undue pressure on me and my family as my wife has not had a raise in 8 years. Has not had a bonus program increase since 1994. Yet the water company wants huge increases and the rates are ridiculous already. This increase will cause my family to suffer more and put undue pressure on our budget that is tight already.
    robert miller
  • February 14, 2013

    My wife and I (John & Janet LaSota) have lived in Lake Wildwood for years. We are both past retirement age and enjoy living in Lake Wildwood, especially so because of the current efficiencies in costs. However, the proposed rate increase of approximately 54% is quite extreme for our budget. In addition, we take this proposal as an insult to our integrity and for all what this country represents. After all, we have spent a lifetime paying taxes only to face some greedy company who doesn't, perhaps, know how to be efficient. It disturbs us to know that this particular utility company has the audacity to think they can obtain such an increase a maybe even get away with it... It is quite hard for us to comprehend such a large increase, especially at this time in our lives. We are hoping that any and all regulatory agencies can protect us from such a substantial increase. The proposed huge increase is not what America is all about and we feel that all measures should be enforced to stop American greed from happening at our beautiful community.
    John T. LaSota
  • February 14, 2013

    My wife and I (John & Janet LaSota) have lived in Lake Wildwood for years. We are both past retirement age and enjoy living in Lake Wildwood, especially so because of the current efficiencies in costs. However, the proposed rate increase of approximately 54% is quite extreme for our budget. In addition, we take this proposal as an insult to our integrity and for all what this country represents. After all, we have spent a lifetime paying taxes only to face some greedy company who doesn't, perhaps, know how to be efficient. It disturbs us to know that this particular utility company has the audacity to think they can obtain such an increase a maybe even get away with it... It is quite hard for us to comprehend such a large increase, especially at this time in our lives. We are hoping that any and all regulatory agencies can protect us from such a substantial increase. The proposed huge increase is not what America is all about and we feel that all measures should be enforced to stop American greed from happening at our beautiful community.
    John T. LaSota
  • February 14, 2013

    These rate hikes are horrible on us seniors. We moved here 4 yrs ago and everytime I turn around the rates are going up. We simply cannot afford to live here anymore. What are the reasoning that could keep increasing the rates? Please put a stop to this.
    Thomas Sarna
  • February 7, 2013

    I feel it is completely unnecessary and excessive for the Utility Company to continue to gouge us for higher rates. I firmly believe they are trying to nickel and dime us and really they should be looking at their operations and staffing rather than constant increases. They should have a better handle on their company.
    Carlo Caprio
  • February 7, 2013

    We are only in Varna for a few days a month....8-12 most. Just to have water is 25 bucks per month then our usage for those few days so with your increase you will more than double our water expense for those few days! We do not want rates increases as we feel they are not warranted we do not see new water lines or upgrades ours are almost 50 years old. You already a receive a base rate from every customer you have per month obviously you are not using our money correctly and I am tired of utility companies passing off their bad money management on to the customers! I work in the accounting field in the payables end...I see every! Executives just using money because they can in frivolous ways then add all the others all doing the same thing just to put a few bucks for a silly free meal also known as perks ....the only real person that gets hurt is the customer! I am tired of it and we do not want a rate increase..We are not millionaires we are real people who together are able to almost afford a second home...cleanup the waste in your management and expenses before you just pass off increases to your customers...other wise we will have to move and not be some of the lucky ones helping support 3 electric, 3 gas, 3 water, 3 banks, 3 real estate tax bills not to mention the rest we contribute to the area by shopping locally sales tax...hello wake up your employees now have to put up with your increases, too..so the dominion effect just continues with rate increases for all of us!
    Patricia Mocco, Richard Fiedler,Robert Miller and Bonnie Miller
  • February 7, 2013

    For the amount of increase you are asking the water qaulity is not changing and we are not getting a sewer system. Whats in it for us?
    David Barth
  • February 1, 2013

    I feel this large of a rate increase would be detrimental to our family. My husband is presently out of work and I am the sole breadwinner for the five of us. Our income is fixed and this large of an increase is not justified. The LWWUC is a poor provider of utility, their issues include poor customer service, slow response time to repair requests and a lack of upgrades to the pipes. With that being said, the issues we have presently that are not addressed include pressure problems, any repairs made leave the roads unrepaired resulting in additional expense on our part and poor water quality (not suitable for drinking). With regards to our billing I feel it is unfair that billing is inconsistent and continually incorrect; and the meters are not read - the usage is estimated. For all I know, we are already overcharged as a result of estimated billing.

    I appreciate your time and consideration and am hopeful my thoughts are taken into consideration with your final ruling.

    Jody Ogle

    Jody Ogle
  • February 1, 2013

    During these tough economic times this water rate increase is way too high! Most of us are taking hits on our pay checks with the new tax laws and employers are not giving raises! In addition I believe the meters are not read properly! Therefore, the usage estimate is already poor!
    Cortney Adams
  • January 30, 2013

    I feel thepropsed rate hike is to high. I currently do not have water service on my lot, but have to pay for the "access" to it. So I am paying for a service that I do not use on an empty lot. I feel a 54% rate increase is unwarrented and unneeded for the utility to continue to service to this community.
    Todd Davis
  • January 30, 2013

    I am retired and on social security; fixed income. I haave owned property in LW since 1985 and have not had upgrades to pipes on the five properties I owned. What upgrades? Future connections? I want upgrades to my pipes in case I build on my vacant lot. I called and understand that this is why we pay the company these fees for "future" needs. These upgrades----where?
    John Fortino
  • January 30, 2013

    I am unemployed and husband is on a fixed income. Prices keep escalating and we have sold property all but this slice of meadow property at lake wildwood. No upgrading has been done since we have been members since 1985 on any of our property. When we did have a residence our water pressure was unreliable: poor. Meter were usually estimated and not read. Currently we had not received a bill for approximately a year and now we are said responsible for previous non-billing.
    Carol Fortino
  • January 22, 2013

    I am writing to complain about the proposed rate increase which I feel is extremely too high and is a form of corporate robbery to a small community that is over the barrel. I have been a property owner at Lake Wildwood for close to 5 years and choose this location as I have a child that is handicapped and the gated community is something we welcome. In my five years of ownership, I seen a one representative from the company arrive at my neighbor’s home to fix a broken pipe that was leaking for almost two weeks and he was scheduled to be there in the afternoon and arrived early morning and left because the tenant went to work and was scheduled to be home by noon when they were scheduled to be there.
    Nevertheless, most of the homes in this community are weekend homes, which means we arrive late Friday evening and leave early Sunday morning, unless it is a holiday weekend. I would say our split is 65% to 35% full timers. I would say at least ¾ quarters of us weekenders never hit the minimum of water usage that we are charged for and our bills are always estimated. My bill at Lake Wildwood is equal to my bill which I reside at Monday thru Friday and many weekends, don’t you find that unbelievable or hard to understand, I do. Additionally I have a water dispenser due to the poor quality of water, so we only use the water to shower, restroom activities and dishes.
    • Additional this increase does not have any valid reasoning that we have been advised or been discuss with our community why it is needed and the drastic jump of 54%:
    o We have had no upgrades in the pipes which many were put in place in the 1960’s
    o The pressure is our home is ok or should I say sufficient, but could be better, I can’t wash dishes when someone is taking a shower. You want to charge premiere pricing than you better provide premiere service.
    o The water quality was ok when we first moved in and now it is getting worse and smells. It leaves stains in my sink, toilets and white clothing which requires additional chemicals to get clean.
    o Response time for repairs is utterly unacceptable
    o Customer Service? What’s that? It an attitude and you feel like you are bothering the representatives; signed up for online payments and most of the time the bill does not arrive in my email account. I still get charged $3.00 per transaction when they get their money instantly? Money making scheme for $3.00 a transaction. That is $36.00 a year in transaction fees.
    o Repairs to water lines leaves road in the area that require repair?
    o Bills are estimated and inconsistent? Why? Meters should be read, why do I have to pay an estimated bill all the time why can’t I sent in an estimated payment since the company doesn’t have anyone reading my meter to balance my account. If they can estimate bills why can’t I estimate payments? I think it’s fair, why can a large corporate get away with robbing people blind and common folks can’t do it to them.

    Violet Tillman
  • January 22, 2013

    I am writing to complain about the proposed rate increase which I feel is extremely too high and is a form of corporate robbery to a small community that is over the barrel. In my five years of ownership, I seen a one representative from the company arrive at my neighbor’s home to fix a broken pipe that was leaking for almost two weeks and he was scheduled to be there in the afternoon and arrived early morning and left because the tenant went to work and was scheduled to be home by noon when they were scheduled to be there.

    Nevertheless, most of the homes in this community are weekend homes, which means we arrive late Friday evening and leave early Sunday morning, unless it is a holiday weekend. I would say our split is 65% to 35% full timers. I would say at least ¾ quarters of us weekenders never hit the minimum of water usage that we are charged for and our bills are always estimated. My bill at Lake Wildwood is equal to my bill which I reside at Monday thru Friday and many weekends, don’t you find that unbelievable or hard to understand, I do. Additionally I have a water dispenser due to the poor quality of water, so we only use the water to shower, restroom activities and dishes.

    Additional this increase does not have any valid reasoning that we have been advised or been discuss with our community why it is needed and the drastic jump of 54%:

    We have had no upgrades in the pipes which many were put in place in the 1960’s

    The water quality was ok when we first moved in and now it is getting worse and smells. It leaves stains in my sink, toilets and white clothing which requires additional chemicals to get clean.

    Customer Service? What’s that? It an attitude and you feel like you are bothering the representatives; signed up for online payments and most of the time the bill does not arrive in my email account. I still get charged $3.00 per transaction when they get their money instantly? Money making scheme for $3.00 a transaction. That is $36.00 a year in transaction fees.
    Bills are estimated and inconsistent? Why? Meters should be read, why do I have to pay an estimated bill all the time why can’t I sent in an estimated payment since the company doesn’t have anyone reading my meter to balance my account. If they can estimate bills why can’t I estimate payments? I think it’s fair, why can a large corporate get away with robbing people blind and common folks can’t do it to them.

    Mary Zukowski
  • January 22, 2013

    I am writing to complain about the proposed rate increase which I feel is extremely too high and is a form of corporate robbery to a small community that is over the barrel. I have been a property owner at Lake Wildwood for close to 5 years and choose this location as I have a child that is handicapped and the gated community is something we welcome. In my five years of ownership, I seen a one representative from the company arrive at my neighbor’s home to fix a broken pipe that was leaking for almost two weeks and he was scheduled to be there in the afternoon and arrived early morning and left because the tenant went to work and was scheduled to be home by noon when they were scheduled to be there.

    Nevertheless, most of the homes in this community are weekend homes, which means we arrive late Friday evening and leave early Sunday morning, unless it is a holiday weekend. I would say our split is 65% to 35% full timers. I would say at least ¾ quarters of us weekenders never hit the minimum of water usage that we are charged for and our bills are always estimated. My bill at Lake Wildwood is equal to my bill which I reside at Monday thru Friday and many weekends, don’t you find that unbelievable or hard to understand, I do. Additionally I have a water dispenser due to the poor quality of water, so we only use the water to shower, restroom activities and dishes.

    • Additional this increase does not have any valid reasoning that we have been advised or been discuss with our community why it is needed and the drastic jump of 54%:

    o We have had no upgrades in the pipes which many were put in place in the 1960’s

    o The pressure is our home is ok or should I say sufficient, but could be better, I can’t wash dishes when someone is taking a shower. You want to charge premiere pricing than you better provide premiere service.

    o The water quality was ok when we first moved in and now it is getting worse and smells. It leaves stains in my sink, toilets and white clothing which requires additional chemicals to get clean.

    o Customer Service? What’s that? It an attitude and you feel like you are bothering the representatives; signed up for online payments and most of the time the bill does not arrive in my email account. I still get charged $3.00 per transaction when they get their money instantly? Money making scheme for $3.00 a transaction. That is $36.00 a year in transaction fees.

    o Bills are estimated and inconsistent? Why? Meters should be read, why do I have to pay an estimated bill all the time why can’t I sent in an estimated payment since the company doesn’t have anyone reading my meter to balance my account. If they can estimate bills why can’t I estimate payments?

    Mark Tillman
  • January 22, 2013

    I am writing to complain about the proposed rate increase which I feel is extremely too high and is a form of corporate robbery to a small community that is over the barrel. I have been a property owner at Lake Wildwood for close to 5 years and choose this location as I have a child that is handicapped and the gated community is something we welcome. In my five years of ownership, I seen a one representative from the company arrive at my neighbor’s home to fix a broken pipe that was leaking for almost two weeks and he was scheduled to be there in the afternoon and arrived early morning and left because the tenant went to work and was scheduled to be home by noon when they were scheduled to be there.

    Nevertheless, most of the homes in this community are weekend homes, which means we arrive late Friday evening and leave early Sunday morning, unless it is a holiday weekend. I would say our split is 65% to 35% full timers. I would say at least ¾ quarters of us weekenders never hit the minimum of water usage that we are charged for and our bills are always estimated. My bill at Lake Wildwood is equal to my bill which I reside at Monday thru Friday and many weekends, don’t you find that unbelievable or hard to understand, I do. Additionally I have a water dispenser due to the poor quality of water, so we only use the water to shower, restroom activities and dishes.

    •Additional this increase does not have any valid reasoning that we have been advised or been discuss with our community why it is needed and the drastic jump of 54%:

    o We have had no upgrades in the pipes which many were put in place in the 1960’s

    o The pressure is our home is ok or should I say sufficient, but could be better, I can’t wash dishes when someone is taking a shower. You want to charge premiere pricing than you better provide premiere service.

    o The water quality was ok when we first moved in and now it is getting worse and smells. It leaves stains in my sink, toilets and white clothing which requires additional chemicals to get clean.

    o Response time for repairs is utterly unacceptable

    o Customer Service? What’s that? It an attitude and you feel like you are bothering the representatives; signed up for online payments and most of the time the bill does not arrive in my email account. I still get charged $3.00 per transaction when they get their money instantly? Money making scheme for $3.00 a transaction. That is $36.00 a year in transaction fees.

    o Repairs to water lines leaves road in the area that require repair?

    o Bills are estimated and inconsistent? Why? Meters should be read, why do I have to pay an estimated bill all the time why can’t I sent in an estimated payment since the company doesn’t have anyone reading my meter to balance my account. If they can estimate bills why can’t I estimate payments? I think it’s fair, why can a large corporate get away with robbing people blind and common folks can’t do it to them.

    Violet Tillman
  • January 22, 2013

    I oppose any rate increase in our water utility.
    Paul Triff
  • January 15, 2013

    We are being unduly charged for a natural commodity running through our lines on our property called water. This rate has been increased repeatedly over the past couple of years and the last time we attempted to fight the exaggerated increase and were dealt a 24% increase instead of a higher rate. I guess this was supposed to satisfy us.

    Apparently we have no control on how any of our dollars are spent in this country. Given our government's outlandish spending, companies feel they can do the same and we will just go along like sheep and say or do nothing. We have worked very hard for the money we have and enjoy the profits of that work in living in the country as we do.

    We are trying to live within our means and not take from the government by paying our own way. We are retired and living on fixed incomes that are not able to adjust to gross increases in any of our utilities that we must have to live. P;ease review this case with true evaluation of need for the increase as well as positive outcome for us.

    Leon F. Spanbauer
  • January 15, 2013

    I had a water leak in mid 2012 at the meter. The son of a meter reader made the comment why all the water is in the hole (meter is underground) , the reader made no comment. 2 months later when I came home from workk my front yard was dug up at the meter site and a mess left with uneven ground, clumps of dirt. Our bill was running a little high at the time and I wanted to collect data for a few months to see were the water was being used. We had no notice from the water company of the work before or after the work. I called the water company and requested that they repair the front yard at the digging site and put seed down. The women I talked to said it would be done. It is still the same as the day they dug it up, charging me for part of the repair. The cap on our meter looks like it is never checked, as its surrounded by mud and it being on a hill slop showing no signs of anyone walking in the area. I never see foot prints in the snow during winter months. I called a second time asking for a meter on the house. I got no help with it or info on who I could talk to for help. I have no way of knowing what water usage is truly counted for because of this. Im sure most of the time it is estimated ( guessed ) I moved to Lake Wildwood 3 years ago seeing my monthly charge quite a bit higher than my old residence in Streator, ILL. All I get from the water company, Utility Inc., is a high bill and pressure for me to get underground water insurance with them.
    Eli Koral
  • January 15, 2013

    I've been on this water supply for 4 years now and I don't believe the quality of the water is that good. It has an after taste to it when drinking and can also be tasted in the coffee.

    Also, I'm close to retirement and the increase will make it more difficult on my fixed income.

    Charles Jaegle
  • January 10, 2013

    The rate increase for Lake Wildwood would affect me adversely. I am on a fixed income. I do not use the water currently, the increase is for those of us who only pay to have water available. We have not built on the lot #207 and therefore do not use any water
    Russ Nelson
  • January 10, 2013

    I find it disconcerting that the Water Utility is asking for increased fees. I realize that they are a business, and as such need to charge appropriate fees however, they in my opinion do not deliver suitable services today. As examples:

    1. Water quality continues to be bad. The taste, the amount of 'floating stuff' is surprisingly high, the fact that dogs and individuals who are not accustomed to this water-get indigestion problems, etc.

    2. I find it ironic that even when I attempt to conserve water-I get charged a significant fee just to have the service. In fact I am currently paying more for 'admin' fees than I am for actual water consumption!

    3. I find it ironic that based on current number of homes that are used year round that the utility deems that their costs are too high for support/maintenance. Were they not aware of the number of 'year round' users? Additionally would that not indicate that the costs should be lower than estimates?

    Manny Singh
  • January 7, 2013

    The Lake Wildwood Utilities Corp was granted a rate increase about 4 years ago. Their reason for an increase back then was capital expenditures. Now they want another increase. As a retired couple living mostly on Social Security I find this rate increase request excessive and disturbing. I am not aware of any major infrastructure problems the water people have had to deal with that would necessitate a need for more dollars to be spent on our water system. I believe they just want to increase their profits at our expense.
    Kenric Farb
  • January 7, 2013

    Ridiculous!! Our water bill double with their request in 2010, now the want another 54%. We haven't seen any of the improvements that the last increase was to provide. Our fixed income can't handle these kind of increases. It's just more of the take, take, take mentality of business. PLEASE deny their request.
    Albert Stone
  • January 7, 2013

    Last year I paid $89.64 to Lake Wildwood Utilities Company for what? Although I own an empty lot at Lake Wildwood, there is no water usage and I haven‘t been in Lake Wildwood in over 10 years! So how am I a customer? My association dues pay for any water use for common property. Am I being charge twice for association usage? I don’t get charged for a potential usage of electricity, radio, TV, or internet reception.

    The definition of a customer should not include lot owners because they are not receiving any water. Any benefit a lot owner could obtain from having water at Lake Wildwood would be if they visited there and used the common property water. Which is paid by the association.

    I have asked Utilities Inc. to not include me as a customer and their answer is that the fact they can charge lot owners is approved by the Illinois Commerce Commission and it is a means of distributing the cost of maintaining the water system to all customers. That answer sounds like a tax on benefits not received. There is really no difference in a lot owner in Lake Wildwood than any other resident in the state of IL. Should Utilities Inc. be billing all state residents for non-usage of their water?

    Stuart Devine
  • January 7, 2013

    My husband and I have lived at Lake Wildwood full time for 5 yrs now(we have been members and paying for water though for 37 yrs) and this will be the second increase in our water bill in the past 5 yrs. We are on a fixed income and didn't receive an increase in income for 3 yrs. We conserve water as much as we possibly can. We do not water our grass,wash our cars,nor use a sprinkler for our grandkids!!!to run thru,and no longer have a garden, etc.Our bills more than doubled the last increase and we really can't afford for the rate to keep going up and up. We also haven't seen a lot of improvements for the amount of money they are collecting.
    David & Sandra Stopka
  • January 7, 2013

    the rate increase will be a hardship on my family since we are on a fixed income
    matthew noder
  • January 7, 2013

    A 54% increase in The water rate is not fair and unjust. My husband and I are retired abd live on a fixed income. This not right.
    Danuta (Martino) Flanagan
  • January 7, 2013

    The price already paid for the service that we get is high enough. We are on a fixed income and it is already difficult enough to make ends meet without this outrageous increase. We own two lots at Lake Wildwood and pay a water bill for the one lot that is vacant which is a rip. The billing at our house is inconsistent. We had a water leak and had a tremendous bill to pay without any help from the company. Had they maintained their lines or upgraded their pipes this may not have happened. No coustomer service and I would greatly appreciate your not approving this requested 54% increase.
    MaryGale Opalecky
  • January 7, 2013

    As a resident of Lake Wildwood I receive my water through Lake Wildwood Utility. Their proposed rate increase of 54% is extreme considering there have been no improvements to their system since I've built a home there in 2003. Other than simply wanting more money, as everyone does, the company should be able to provide a service for it. The water quality has stayed the same with no improvement every year. The meters are not always physically read.
    I see no reason for this extreme increase and it should not be allowed.

    Thank you for any consideration my opinion has in your decision making on this issue.

    Joe Andruzzi

    Joseph Andruzzi
  • January 7, 2013

    No reason for increase. Pressure problems; no upgrades to pipes/lines. Response time is poor. Customer service very poor.
    Steve Lundquist
  • January 7, 2013

    No reason for increase; no upgrade to lines/pipes; water quality not good and not changing for the better; response time is poor. Customer service very poor when you call i. Meters not read - they are estimated usage only. Billing inconsistent.
    Joyce Lundquist
  • January 7, 2013

    My wife and I have been complaining about the quality (taste)and the pressure for the last six years. We see cars from the water company sitting in in company cars (in Lake Willdwood)talking without doing anything.

    More impotanct is that we received a 50% incrase just a year go. At the same time, water pressure dropped and there is a chemical smell and taste that was not there before. Yet nothing was done to corrent the situation. We and many of pur newighbors utilize botted water instead of the tap water.

    steven friedman
  • January 4, 2013

    I am calling to oppose the rate increase for Lake Wildwood. I am a senior and on a very fixed income. This increase will cause a great hardship for me.
  • January 2, 2013

    This rate is already very high.one month charges are equal to 3 months outside of the lake. we have are own septic systems so this supplier only has to supply water from a well.that by the way needs to be filtered and softened at the home before usage.the hydrants are so far away from the homes that the insurance companys do not give us the better rate.my average bill is over 80.00 per month and only 2 people in this house hold! I can't imagine what a family of 3 or 4 must pay!
    Please don't raise these rates Fredrick Tazelaar.

    Fredrick Tazelaar
  • January 2, 2013

    This rate hike is very extreme. We are already paying to much for water.
    This rate hike will put an undue burden on our resedents.Which most
    are on a fixed income.
    thanks doug

    douglas boness
  • January 2, 2013

    Thw increase will affect my family and me,due to me being on disability.I also don;t think they deserve an increase,the water quality is poor to say the least,nearly everybody needs a water softener to make it drinkable,the pressure is low most of the time,the pipes are old and rusty in a lot of places,the billing is inconsistent,the meter reading is usually just an estimate and the customer service leaves a lot to be desired.
    Gerlind Schauder
  • December 31, 2012

    I am against the proposed rate increase. My wife and I are retired and live on a fixed income. We would be paying more for our water usage than we do for our propane gas to heat our home.
  • December 21, 2012

    We are never sure what water pressure we will have. Must have to clean my faucet heads as the lime deposit makes the water shoot off in different directions. I had to purchase a water softner to protect my water heater as I was replacing them every 3 to 4 years. With the cost increase, I do not flush my toilet every time I use it, wash color and white clothes together and only wash dishes once a day in order to keep my water cost down. We have a case about the tremendous increase we got last year in the Appellet court and now we get hit with another. Our roads are being cut up to put water into new homes and the company is not repairing back to the original condition. My water bill has gone from $18 a month to $35 to what they want now $55+. We have no fire hydrants so our house hold insurance is much higher. I see no improvement being done by this company.
    Sue M. McGrath
  • November 9, 2012

    Customer is opposed to proposed rate increase
Entries: 61