Case Number: 11-0563

  • December 23, 2011

    I agree with many of the comments posted previously. The quality of the water in this area is terrible. I have purchased a second water softener in the short time that I have lived here and I still encounter hard water stains and problems with appliances due to the build up. I'm tired of purchasing salt, bleaching stains and replacing appliances. My last water heater was replaced after only three years because of the erosion. In addition, at least twice in the past year we have lost water service and then encountered a 'boil water' order once the service was restored.
    C. Roncone
  • December 21, 2011

    I am extremely concerned that the Clarendon Water Company is proposing to raise our water rates three times our current payment rate. The quality of our water is extremely poor and has ruined appliances, clothes, etc. I do not believe that in this economy that any company should be allowed to raise their rates at this extreme level. I am not aware that improvements to the current equipment, etc. has been done as promised.

    I strongly urge you fight against this outrageous proposed rate increase!

    Donna Kullavanijaya
  • November 29, 2011

    The quality of water we receive is unacceptable at ANY price. A rate increase would be criminal/extortion because we have no option. I am opposed to this rate hike.

    The discussion we should be having with Clarendon Water Company is one that addresses how to fix the quality problems. A discussion about how they can charge us more to provide the same poor quality water is completely inappropriate.

    I pay my monthly bill to Utilities Inc. (Clarendon Water Company). Because the water is not drinkable I also purchase drinking water for my family to consume and cook with. I have had bad hair days since we moved into this neighborhood, as do my daughters, and I am forced to spend extra money on deep hair conditioning treatments. Then there's the issue of my appliances and clothes that are ruined and have to be replaced. In addition, I have had to install and maintain a water treatment system that still isn't able to get the water quality up to par with other communities. Let's address these issues before we talk about lining their pockets with more of our hard earned cash.

    Thank you for taking the concerns of our community into account.

    Danielle Beach

    Danielle Beach
  • November 29, 2011

    The quality of water is awful. We have to run our water softener every day to keep our bathtubs, dishwashers and clothes washers from building up with minerals. Our white tub enclosure, toilets turn yellow, and I must ue lime away in my washer and dishwasher to keep from building up mineral deposits. Our white clothes are never white despite using bleach, and my hair gets a red coloration from the water!

    We do not drink our water as it does not taste good. Visitors to our home have even commewnted on the awful taste! ThePur water purifier I use weights about 5 poounds when I change it.

    This company does not deserve any extra funding and should be made to provide good healthy water to their customers. They send us water quality reports that are a joke!

    Make them clean up their act without giving them more money!!

    Sandra and Michael Napientek
  • November 29, 2011

    The per month increase the Clarendon Water Company is asking for is simply OUTRAGEOUS. The water is terrible. You cannot drink it, it tastes AWFUL. It has ruined my pipes, sinks, toilet, etc. I have a water softener and it STILL doesn't help the quality of this water.

    They should CLOSE this water plant and let us all hook up to Lake Michigan water immediately.

    I have friends in neighboring communites who have Lake Michigan water and they don't pay anywhere NEAR what the Clarendon Water Company is asking for in regards to their increase.

    In fact, their cost per month is CHEAPER for good water than it will be if the Clarendon Water Company's increase is approved.

    I have to buy water to drink it and use it for cooking, etc. I am probably paying MORE for water each month than my neighbors that have converted to Lake Michigan water.

    The cost of salt pellets I have to use to try to keep my plumbing and fixtures from rusting out is also is am additional cost, as I have to have the softener run more often than if I had good Lake Michigan water.

    Please turn down their request for an increase in our water bills.

    They are always saying they are "improving" it, but for the 30 years I have lived here, I haven't noticed any improvement at all.

    Thank You,
    Sue Williams

    Sue Williams
  • November 29, 2011

    Utilities, Inc. is trying to charge the residents of Clarendon Hills three times the rate for water, for things that should be deemed to be regular maintainence.

    On line 26 of page 3 of the Direct Testimony of Lena Georgiev dated June 29, 2011, she states that the proposed rates will allow the company to earn an 8.6 % overall rate of return.

    On lines 17 through 19 of page 3 Ms. Georgiev claims that a rate increase is necessary to allow the company (UI) to earn a fair and reasonable return of invested capital.

    The time to ask the citizens of Clarendon Hills if they wanted UI to invest in it's water works would have occured anytime prior to the investment actually being made. UIs failure to include the citizens of Clarendon Hills in the decision making process, prevented the citizens of Clarendon Hills from implementing cost saving measures, such as getting three competitive bids to minimize the cost of making any necessary repairs to the infrastructure.

    UI's trying to charge the citizens of Clarendon Hills for improvements already made is wrong for another reason, because it attempts to charge the citizens of Clarendon Hills, month after month for the alleged improvements.

    The quality of the water is poor at best, i have a meter that measures the TDS (total disolved solids) level of water. I regularly obtain measurements between .581 and .621, straight out of the tap. The US EPA's max for contaminant levels is .500. It is unhealthy to drink or cook with this water. I make sure not to swallow any of it when I brush my teeth.

    Christine Mouser
  • November 29, 2011

    I am against the rate hike proposed by the Clarendon Water Company because the water quality is terrible. I already pay an additional $100 per year for a water filter system installed in my home because otherwise, the water is full of unsanitary deposits. For example, on November 22 2011, my meter read 840 TDS.
    Rima and Vytautas Gedrimas
  • November 29, 2011

    Rather than go into extreme detail with our disappointment in the water provided by Clarendon Water Company, I wish I could post one of the MANY photographs that I have taken over the years of dark yellow / gritty brown water flowing out of my faucets. Or somehow show how it has ruined our automatic whole house humidifier, kitchen faucet, and put tremendous wear and tear on all our water related appliances. The water provided by Clarendon Water Company has even managed to stain the interior of my new STAINLESS STEEL dishwasher.

    Our water softener (bless its heart) works double time, just to make the water usable to wash our hands. Sadly, I firmly believe that the ridiculous rate increase they are proposing could not improve the water quality enough for me to feel comfortable for my children (or pet) to drink it. It appears we are stuck with bottled water despite being thirty or so miles from the best fresh water on earth.

    This rate hike must be stopped!

    K. Darrah
  • November 29, 2011

    I am VERY opposed to these rate increases. I do not feel the customer should take on the cost for this company to make their water accpetable. I have been a resident for over 10yrs and this water is absolutely the worst water I have ever been around. It has destroyed many house hold appliances, clothes, and along with the water being absolutely undrinkable. I know my home as well as others have spend hundreds of dollars on softeners and filters to survive. I not only feel this company has NO right to increase rates, but, possibly need to be investigated for thier poor water quaility.

    Please let me know how I can fight this further.

    Joe Manske
  • November 29, 2011

    I am very disappointed to learn that the Clarendon Water company is planning to increase our rates when our water quality is the worst in the area. Having spent mucho bucks every month on salt for the water softner just to prevent the pipes from deteriorating, I am against further increases in rates. It is time to think of the consumer and what is best for them. Improve water quality first before you paint tanks! Until the quality improves, I do not feel an increase in rates is justified!!!
    Rick Townsend
  • November 17, 2011

    Help say NO to Clarendon Water Company proposed Rate Hike!

    We need everyone to help fight any rate increase by the Clarendon Water Company. If you are like most of us that think the rate increase requested by this company is outrageous, you need to let your voice be heard. If you recall, the company sent us a letter over the summer, justifying their need to triple what we currently pay to cover cost of what they claim they have done since 1996 such as:
    • Looping of the water mains to improve water quality
    • rehabilitation of the wells
    • replacement of aging hydrants
    • painting of the hydro tanks
    • well repair
    To me most of what they list seems to be annual maintenance and nowhere in the letter does it mention what they plan to do to improve the current quality of the water. We have been residents since 1994 and over the years, the water has ruined so many things such as clothes, dishes, pots and pans. We have also had to replace all appliances, because of the poor quality of the water.

    In today's economy, how can they make such a request? I'd be willing to pay more if the quality of water is that of Lake Michigan (Drinkable) and doesn't ruin everything.

    John Sullivan
  • November 17, 2011

    Help say NO to Clarendon Water Company proposed Rate Hike!

    We need everyone to help fight any rate increase by the Clarendon Water Company. If you are like most of us that think the rate increase requested by this company is outrageous, you need to support the fight and let your voice be heard. If you recall, the company sent us a letter over the summer, justifying their need to triple what we currently pay to cover cost of what they claim they have done since 1996, such as:
    • Looping of the water mains to improve water quality
    • rehabilitation of the wells
    • replacement of aging hydrants
    • painting of the hydro tanks
    • well repair

    Most of what they listed seems to be annual maintenance and nowhere in the letter does it mention what they plan to do to improve the current quality of the water. We have been residents since 1994 and over the years, the water has ruined so many things such as clothes, dishes, pots and pans and appliances, which we’ve had to replace all, because of the poor quality of the water.

    We are also trying to setup a community meeting with the water company and the ICC so we can share out thoughts.

    We all need to pitch in and fight this outrageous rate increase for such poor quality of water.

    John Sullivan
  • October 4, 2011

    Please contact me with all information/instructions required so that my nieghbors and I have everything needed to formally fight/object to this rate increase. Not only will we want to oppose this increase, but in addition we all would like to foramally file a complaint about Clarend Water Company's product/water conditions they provide to all their residents. This water has cost every resident thousands upon thousands of dollars each year in replacement appliances (i.e., diswashers, washers, faucets, etc) as well as home water conditional devises (i.e, Water softeners, house filters, bottled water, etc). Thank you.
    Joe Manske
  • September 7, 2011

    Although an increase may be necessary, an increase of THIS SIZE (almost triple the current rates) is unreasonable and unfair especially in this economy. What are the additional funds being used for? Are there other options to raise additional funds rather than raising the rates to us, the current customers? This huge increase would make current customers look at more stable options. Is there any guarantee that the rates would not keep going up in the future? What exactly is the justification for this?
    Joanne Bruckner
  • August 30, 2011

    Can they provide proper justification for raising their rates? Is the increase for funding upgrades or expansions to the existing water system, or just repairs to the system beyond what they planned or budget for each year. Per their mailings, I know they are selling insurance now to homeowners for water pipeline repairs between their water shut-off valve to the house. I think any revenue generated from this effort should definitely be a factor in deciding a rate increase amount, if any. I think it's important to note that up until a few years ago, this water company was probably ran more efficient as it's own entity, versus now that it is (? owned by ?) a corporation, Utilities, Inc.
    Tim S
  • August 25, 2011

    Utilities, Inc. (d/b/a Clarendon Water Company) is asking to nearly TRIPLE its rates. While I would agree that perhaps an increase is justified, I am vehemently opposed to tripling the rates - or even doubling. In this time of economic hardship - and having personally suffered through a phase of unemployment - it is asking too much of its customers.
    Christine Delia
  • August 10, 2011

    I don't see the justification of raising the rates 3 times from what it is now. I am not opposed to an increase, but not that much that they are asking.
    David Suszek
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