Telephone

Consumer Information

• Smart Shoppers Guide To Using Phones Away From Home
• Taxes and Surcharges On Your Phone Bill
• Telephone Slamming
• Three Choices For Service
• What is Cramming?

Telemarketers -- Do-Not-Call Registry

• Illinois Restricted Call Registry Brochure
• National Do-Not-Call Regestry enrollment and complaints

Financial Assistance

• CTIA Consumer Code For Wireless Service per Section 736.500
• Universal Telephone Assistance Programs

Hearing and Speech-Impaired Consumers

• Illinois Telecommunications Access Corporation - Teletypwriters

Maximum Operator Service Provider Rates

• Rates/Charges for Using An Operators Service Within Illinois - 2008
• Rates/Charges for Using An Operators Service Within Illinois - 2009

Prepaid Calling Services

• File an Informal Complaint against a Public Utility
• List of Certified Providers, including ICC Docket Number and toll-free Customer Service Numbers