www.icc.illinois.gov
Illinois Commerce CommissionIllinois Commerce Commission
 
 
   Rod R. Blagojevich, Governor
Consumer Information
Agendas
Energy
File a Complaint
File a Public Comment
Find a Form
Find a Report
Household Goods Moving
JULIE Enforcement
Railroad Safety
Relocation Towing
Telephone
The Consumer Guide to Household Goods Movers in Illinois
The Consumer Guide to Relocation Towing
Water and Sewer
Industry
Agendas
Cable and Video
Chief Clerk's Office
Electricity
Find a Form
Motor Carrier
Natural Gas
Railroad Safety
Telecommunications
Transportation Clerk
Water and Sewer
Services
Agendas
e-Docket
eInsurance
eRelocator
General Assembly Reports
Human Resources
Offices and Divisions
Press and Media
Reference Library
RSS Feeds
WETSA Program
Skip Navigation LinksHome > Consumer Information
The Illinois Commerce Commission responds to inquiries from customers served by the public utilities under the Illinois Commerce Commission's jurisdiction and investigates informal complaints against public utility companies.
Energy (Electricity and Gas) Service
Electric Rate Information
File an Informal Complaint against a Public Utility
Consumer Information
Commission Rules applicable to natural gas and electric utilities
Electric Utilities in Illinois
Natural Gas Utilities in Illinois
Understanding Natural Gas Prices
Consumer Choice
- Electricity
Electric Supplier Choice / Plug In Illinois
Non-Residential: List of Certified Alternative Retail Electric Suppliers (ARES)
Residential: List of Certified Alternative Retail Electric Suppliers (ARES)
- Natural Gas
List of Alternative Gas Suppliers
Natural Gas Supplier Choice (small volume users)
Controlling Your Energy Bills
- Energy Efficiency and Conservation - There are several steps you can take to reduce energy usage and cut energy costs for your household or business. Below are links that may help you find help in reducing energy bills by eliminating energy loss and increasing efficiencies.
Center for Neighborhood TechnologiesExternal Link
Illinois Home Weatherization Assistance ProgramExternal Link
KeepCool.Illinois.govExternal Link
KeepWarm.Illinois.govExternal Link
US Department of Energy: ConsumerExternal Link
US Department of Energy: Energy Efficiency and Renewable EnergyExternal Link
- Level Payment or Budget Payment Plans - These plans are offered by utilities and may help customers manage their natural gas and electric bills by "levelizing" monthly payments or spreading annual costs over a year.
- Energy Financial Assistance - In addition to State and Federal assistance programs, some utilities have assistance programs.
LIHEAP (Illinois Low Income Energy Assistance Program)External Link

Household Goods Movers Services
File an Informal Complaint about a Household Goods Mover
Find a Licensed Household Goods Mover
The Consumer Guide to Household Goods Movers in Illinois
Top 10 Recommendations to Consumers

Railroad Safety
Complaint on a Railroad Crossing
Crossing Safety Improvement Program FY 2009 - 2013
Highway-Rail Grade Crossing Safety and Enforcement Manual
ICC Rail Brochure - Illinois Rail Crossing Safety Program
Illinois Operation Lifesaver
Illinois Railroad Safety Fact Sheet - 2007
Interactive Map of Crossing and Collision Statistics in Illinois
Pedestrian Safety at Rail Grade Crossings in Northeastern Illinois
Transportation Regulatory Fund Fiscal Year 2006
Transportation Regulatory Fund Fiscal Year 2007

Relocation Towing
ICC Approves New Maximum Fees for Relocation Towing of Large Vehicles
Licensed Relocation Towers and Rates
Relocation Towing Annual Report Analysis 2006
Relocation Towing Complaint Report
The Consumer Guide to Relocation Towing
Towing of Trespassing Vehicles

Telephone Service
File an Informal Complaint against a Public Utility
Consumer Information
Smart Shoppers Guide To Using Phones Away From Home
Taxes and Surcharges On Your Phone Bill
Telephone Slamming
Three Choices For Service
What is Cramming?
Telemarketers -- Do-Not-Call Registry
Illinois Restricted Call Registry Brochure
Illinois Restricted Call Registry Fact Sheet
National Do-Not-Call Regestry enrollment and complaintsExternal Link
Financial Assistance
Universal Telephone Assistance Programs
Hearing and Speech-Impaired Consumers
Illinois Telecommunications Access Corporation - Teletypwriters
Maximum Operator Service Provider Rates
Rates/Charges for Using An Operators Service Within Illinois
Rates/Charges for Using An Operators Service Within Illinois - 2007
Rates/Charges for Using An Operators Service Within Illinois - 2008
Prepaid Calling Services
File an Informal Complaint against a Public Utility
List of Certified Providers, including ICC Docket Number and toll-free Customer Service Numbers

Water and Sewer Service
File an Informal Complaint against a Public Utility
Consumer Information
Commission Rules applicable to water and sewer utilities
Directory of Water & Sewer Companies - 2006
Water Customer Bill of Rights