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Illinois
Illinois Commerce Comm.
527 East Capitol Ave
Springfield, IL 62701
(217) 782-7295
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Consumer Information
The Illinois Commerce Commission responds to inquiries from customers served by the public utilities under the Illinois Commerce Commission's jurisdiction and investigates informal complaints against public utility companies.
Energy (Electricity and Gas) Service
Electric Rate Information
File an Informal Complaint against a Public Utility
Consumer Information
Commission Rules applicable to natural gas and electric utilities
Electric Utilities in Illinois
Natural Gas Utilities in Illinois
Understanding Natural Gas Prices
Consumer Choice
- Electricity
Electric Supplier Choice / Plug In Illinois
Non-Residential: List of Certified Alternative Retail Electric Suppliers (ARES)
Residential: List of Certified Alternative Retail Electric Suppliers (ARES)
- Natural Gas
List of Alternative Gas Suppliers
Natural Gas Supplier Choice (small volume users)
Controlling Your Energy Bills
- Energy Efficiency and Conservation
- There are several steps you can take to reduce energy usage and cut energy costs for your household or business. Below are links that may help you find help in reducing energy bills by eliminating energy loss and increasing efficiencies.
Center for Neighborhood Technologies
Illinois Home Weatherization Assistance Program
KeepCool.Illinois.gov
KeepWarm.Illinois.gov
US Department of Energy: Consumer
US Department of Energy: Energy Efficiency and Renewable Energy
- Level Payment or Budget Payment Plans
- These plans are offered by utilities and may help customers manage their natural gas and electric bills by "levelizing" monthly payments or spreading annual costs over a year.
- Energy Financial Assistance
- In addition to State and Federal assistance programs, some utilities have assistance programs.
LIHEAP (Illinois Low Income Energy Assistance Program)
Household Goods Movers Services
File an Informal Complaint about a Household Goods Mover
Find a Licensed Household Goods Mover
The Consumer Guide to Household Goods Movers in Illinois
Top 10 Recommendations to Consumers
Railroad Safety
Complaint on a Railroad Crossing
Crossing Safety Improvement Program FY 2009 - 2013
Highway-Rail Grade Crossing Safety and Enforcement Manual
ICC Rail Brochure - Illinois Rail Crossing Safety Program
Illinois Operation Lifesaver
Illinois Railroad Safety Fact Sheet - 2007
Interactive Map of Crossing and Collision Statistics in Illinois
Pedestrian Safety at Rail Grade Crossings in Northeastern Illinois
Transportation Regulatory Fund Fiscal Year 2006
Transportation Regulatory Fund Fiscal Year 2007
Relocation Towing
ICC Approves New Maximum Fees for Relocation Towing of Large Vehicles
Licensed Relocation Towers and Rates
Relocation Towing Annual Report Analysis 2006
Relocation Towing Complaint Report
The Consumer Guide to Relocation Towing
Towing of Trespassing Vehicles
Telephone Service
File an Informal Complaint against a Public Utility
Consumer Information
Smart Shoppers Guide To Using Phones Away From Home
Taxes and Surcharges On Your Phone Bill
Telephone Slamming
Three Choices For Service
What is Cramming?
Telemarketers -- Do-Not-Call Registry
Illinois Restricted Call Registry Brochure
Illinois Restricted Call Registry Fact Sheet
National Do-Not-Call Regestry enrollment and complaints
Financial Assistance
Universal Telephone Assistance Programs
Hearing and Speech-Impaired Consumers
Illinois Telecommunications Access Corporation - Teletypwriters
Maximum Operator Service Provider Rates
Rates/Charges for Using An Operators Service Within Illinois
Rates/Charges for Using An Operators Service Within Illinois - 2007
Rates/Charges for Using An Operators Service Within Illinois - 2008
Prepaid Calling Services
File an Informal Complaint against a Public Utility
List of Certified Providers, including ICC Docket Number and toll-free Customer Service Numbers
Water and Sewer Service
File an Informal Complaint against a Public Utility
Consumer Information
Commission Rules applicable to water and sewer utilities
Directory of Water & Sewer Companies - 2006
Water Customer Bill of Rights
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