Ttitle 83: Public Utilities
Chapter I: Illinois Commerce Commission
Subchapter f: Telephone Utilities
Part 737 Standards of Service and Customer Credits for Electing Providers


Standards of service and customer credits for basic local exchange services provided by Electing Providers. Implements Section 13-506.2 of the Public Utilities Act.
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Applies To

  • Electing Providers -- "Electing Provider" means a telecommunications carrier that is subject to either rate regulation pursuant to Section 13-504 or Section 13-505 or alternative regulation pursuant to Section 13-506.1 and that elects to have the rates, terms, and conditions of it competitive retail telecommunications services solely determined and regulated pursuant to the terms of this Article.” [220 ILCS 5/13-506.2]

Reporting Requirements to the ICC


  • 220 ILCS 5/13-506.2
  • 220 ILCS 5/10-101.1
The information provided above is a summary of the actual Code Part and is for informational use only. Please see the complete Code Part for complete requirements.