How to Choose a Supplier
First, determine your electric usage by reviewing historical bills. ComEd residential customers can obtain this information
by logging in
here
and Ameren residential customers can obtain this information by logging in
here.
Next, go to the Illinois Commerce Commission's list of registered suppliers for contact information. The link for registered suppliers is on the right-hand side of this page.
Finally, contact suppliers to compare rates and terms. This form is provided to make the comparison process simpler.
Questions to Ask Suppliers
Pricing
- What is the price per kilowatt-hour?
- What does that price include?
- What is the total price for, say, 500 kWh of electricity usage?
- Is it a fixed rate or variable rate? If it is a fixed rate, for how long does the rate stay fixed?
- Are there other charges that could change during the term of the agreement?
- Is there more than one rate plan to choose from?
Terms
- What is the length of the agreement?
- Is there a penalty for cancelling an agreement before the term is up? What happens if I move outside the service territory during the contract term?
- Are there any other terms in the agreement?
Enrollment
- What steps are necessary to enroll?
- Will there be a credit check performed?
- Will I be asked for a deposit?
- What steps must I take if I want to change suppliers or return to supply service with the utility?
- What will be the date my service starts? When will I receive my first bill?
Billing
- How will I be billed? Who provides the bill (or bills)? Am I able to participate in different bill plans such as budget billing or deferred payment arrangements?
- What options are available for bill payments? Can I receive and pay my bill on-line, or pay by credit card or check by phone?
- If I do not pay my bill in full, what collection activity will occur and when?
Service
- Will notices that are required by law (disconnection, tree-trimming, claims, etc.) be sent to me if the bill is not provided by the utility?
- What are the Customer Service hours and phone number?
Other
- What are your generation sources?